Why are seats sometimes sold out for my desired dates?
Becasue our fares are deep discounted fares, the seat availabilities change rapidly.
When it is very difficult to get your desired fare and date, our agents work
hard to bring the best
available fit for you. With the largest coverage of airlines' discount
airfares and our Low Fare Wizard, we usually can find the best alternatives for you.
Can FlyChina show me flight itinerary online before I send in my request?
We just added a new feature to our Low Fare Wizard to show you possible flights.
Just click the "Flight Info" button next to the low fare quote.
Also, our flight schedule page can give you a general idea on your possible schedule.
Click here. We have found
that our agents can find much better solutions for your trip than what
current technology can handle due to the complexity and flexibility
of this international travel. The agent-assisted E-commerce has made it possible
to offer the best overall service to our customers.
How do I find the best fare and send booking request?
Quite simple. Just click Low Fare Wizard, you will receive online fare quote
for your trip. Choose an airline fare, and click continue, you will reach the final step of entering
passenger and contact information.
How can I contact FlyChina?
You can contact us by sending booking request, then we will contact you by email or telephone, usually
within 1 business day. You may ask any questions or special requests in the Remark area when sending
your booking request.
How do I buy the tickets for my confirmed reservation?
After you receive your confirmed reservation by email, please verify the details of
your itinerary. Then, just fax us the attached order form with credit card
authorization, we will issue your tickets. We will send tickets to you with
the delivery method you specified on your order. To verify your reservation
status, please click the web link in your email.
Can I pay for my ticket on the telephone instead using fax?
Sorry that we cannot take
orders on the telephone because airlines require us to have customer's
signature for credit card charges. Please fax us the order form
with credit card authorization. The order form is emailed along with your
confirmed reservation. If you don't have a fax machine, you can use
some other places which offers fax service. Check your local area for
Office Depot, Office Max, street corner convenient stores, MailBoxes Etc,
check cashing places. They often offer fax service for a small fee.
What are the payment methods?
Most airlines take major credit cards: Visa, Mastercard and American Express. US carriers also accept
Discover and Diner's Club cards. For those tickets, we will email you a credit card charge credit card
charge authorization form to be signed and faxed back. In the case that the airline or the ticket type
require non-credit card payment, you will be asked to
send us a cashier's check or money order, which can be purchased in the Post Office. Personal check is
not accepted. Wire transfer is accepted free of charge.
How soon can I receive my tickets?
| Type of Service | Delivery Time | Charge |
| Normal by Mail | 2 weeks | Free |
| E-Ticket if available | next day | Free |
| Extremely Urgent | next business day
morning by 8:00am | $59.00 |
| Very Urgent | next business day | $20.00 |
| Saturday Delivery | next day | $35.00 |
Less Urgent
with Tracking | 1 week | $12.00 |
How long can my reservation be held?
It depends on the airlines and fare types, some requries same day ticketing, some allows 3-day hold. The trend
is that the lower the fare is, the shorter the holding time is. 14-day hold is fading out. If your departure
date is within a week, the airlines may require same-day ticketing.
Fares are not guaranteed until ticketed since airlines require us to use the fares at ticketing time.
For your benefit, we advise you to purchase your tickets as soon as possible, on the day of booking or within
next day if possible.
What is the change penalty and refund policy?
Most of our discount tickets have severe penalty imposed by airlines for cancellation or change of
outbound departure date. The penalty amount vary with airlines and fare types. Usually, the
penalty is in the $200 to $300 range. Sometimes airlines restrict sale fares to be non-refundable.
However, trip cancellation protection insurance is available for a nominal fee, such as $66 for a
typical discount ticket. Click here for more.
Does FlyChina sell domestic flight tickets?
Certainly, just use our easy-to-use Low Fare Wizard. It searches low fares for domestic flights as well as international flights.
Do I need to reconfirm before traveling?
Yes, for most airlines. You need to call the airlines 72 hours (Air China requires 7 days) before departure of each international
flight to reconfirm your seats. You need to do so before your return trip as well. We will provide
you the airline phone numbers on your itinerary. You do not need to call US domestic connecting carriers
to reconfirm seats, but it is always recommended to call the airlines to double check their final schedules
for any changes the airlines may have made after you purchased the ticket.
